Terms of service
1. GENERAL PROVISIONS
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) regulate the mutual rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer purchases goods from the online store operated by UAB Klovita.
1.2. By placing an order in the online store, the Buyer confirms that they have read and accept these Rules.
1.3. The Seller reserves the right to change, amend, or supplement the Rules at any time. The updated Rules shall be published on the online store's website and shall apply to orders placed after the changes come into effect.
1.4. The purchase and sale agreement shall be deemed concluded from the moment the Buyer, having formed a shopping cart, specified the delivery details, selected the payment method, and familiarized themselves with these Rules, clicks the "Confirm order" button.
2. PERSONAL DATA PROTECTION
2.1. When placing an order, the Buyer must provide the information necessary for the proper execution of the order: first name, last name, delivery address, telephone number, and email address.
2.2. By placing an order, the Buyer confirms that they agree to the processing of their personal data for the purposes of selling goods and services in the online store.
2.3. The Buyer also agrees that informational messages related to the fulfillment of the order may be sent to the email address provided.
2.4. Personal data is processed for marketing purposes only in cases where the Buyer gives their explicit consent.
2.5. The Seller undertakes not to transfer the Buyer's personal data to third parties, except in cases provided for by the laws of the Republic of Lithuania or upon receiving the Buyer's separate written consent.
3. BUYER'S RIGHTS AND OBLIGATIONS
3.1. The Buyer undertakes to provide correct, accurate, and complete information at the time of payment. If the information provided is found to be inaccurate, misleading, or false, the Seller has the right to cancel the order.
3.2. The Buyer has the right to terminate the purchase and sale agreement and demand a refund or replacement of the goods only if the goods received are of poor quality or their packaging has been damaged during transport. In other cases, the return or replacement of goods is possible only with the consent of the Seller.
3.3. The Buyer must accept the ordered goods and pay for them on time.
3.4. By using the online store, the Buyer undertakes to comply with these Rules and the applicable laws of the Republic of Lithuania.
4. SELLER'S RIGHTS AND OBLIGATIONS
4.1. The Seller undertakes to create conditions for the Buyer to properly use the services provided by the e-shop.
4.2. The Seller undertakes to deliver the ordered goods to the address specified by the Buyer within the specified time limit.
4.3. In important circumstances, the Seller has the right to temporarily or completely suspend the operation of the e-shop without prior notice to the Buyer.
4.4. The Seller reserves the right to unilaterally change the terms and conditions of these Rules.
5. ORDERING GOODS, PRICES, AND PAYMENT
5.1. The purchase and sale agreement shall come into force when the Buyer confirms the order and the Seller confirms it by sending a confirmation letter to the email address provided by the Buyer.
5.2. All prices of goods are indicated in euros.
5.3. The Buyer may pay for the goods using the payment method of their choice.
5.4. Payment using electronic banking is considered an advance payment. The relevant financial institution is responsible for the security of payment data.
5.5. The buyer must pay for the order within 2 (two) calendar days from the date of order confirmation. If payment is not made within this period, the order may be canceled.
5.6. If the Buyer wishes to receive a refund for goods that have not yet been delivered, the Seller has the right to refund only part of the amount paid.
6. DELIVERY OF GOODS
6.1. When choosing a delivery service, the Buyer undertakes to provide accurate delivery details.
6.2. The Buyer undertakes to accept the goods themselves. If the goods are delivered to the specified address, they are considered to have been delivered to the correct recipient.
6.3. The goods are delivered by the Seller or its authorized service providers.
6.4. The goods are shipped within 2-3 business days after receipt of payment, except in cases where the required goods are not in stock.
6.5. Due to unforeseen circumstances, the delivery of goods may be delayed, in which case the Buyer shall be informed separately.
6.6. The Seller shall not be liable for any delays in delivery if they are caused by the Buyer's actions or circumstances beyond the Seller's control.
6.7. Upon receipt of the shipment, the Buyer must immediately inform the Seller of any discrepancies or violations noticed.
6.8. The Buyer must report violations by email, providing photos of the damaged shipment or goods.
6.9. If no evidence is provided, the Seller has the right to refuse to accept responsibility for possible violations.
7. QUALITY OF GOODS AND WARRANTIES
7.1. Information about each product is provided in its description in the online store.
7.2. The Seller shall not be liable for minor differences in the appearance of goods caused by the screen or technical settings used by the Buyer.
8. RETURN AND EXCHANGE OF GOODS
8.1. Goods shall be exchanged or refunded only in cases where the Buyer receives goods that are defective or damaged during transport and can prove this with evidence.
8.2. The Buyer must return defective goods to the Seller in order to obtain a replacement or a refund.
9. RESPONSIBILITY OF THE PARTIES
9.1. The Buyer is responsible for the accuracy of the personal data provided.
9.2. The Buyer is responsible for all actions performed using the e-shop.
9.3. The Seller is not liable for losses incurred due to the Buyer's failure to familiarize themselves with the Rules.
9.4. The Seller shall not be liable for the content of third-party websites if the online store provides links to such websites.
9.5. In the event of damage, the Party at fault shall compensate the other Party for direct losses.
10. MARKETING AND INFORMATION
10.1. The Seller may organize promotions and discounts at its discretion.
10.2. No other discounts apply during promotions on the entire range.
10.3. The terms and conditions of promotions may be changed or canceled unilaterally and are valid only in the future.
10.4. All notifications to the Buyer are sent to the contact details provided by the Buyer.
10.5. The Buyer may contact the Seller using the contact details provided in the "Contacts" section of the online store.
10.6. The Seller shall not be liable for failure to receive notifications due to technical reasons or inaccurate data provided by the Buyer.
11. FINAL PROVISIONS
11.1. These Rules have been prepared in accordance with the laws of the Republic of Lithuania.
11.2. All disputes shall be resolved through negotiations, and if no agreement can be reached, in accordance with the procedure established by the laws of the Republic of Lithuania.
FLAMMÉR Studio
UAB Klovita
Eglyno g. 52, Šiauliai
company code: 302455238
contact phone number: +370 628 70355
email: hello@flammerstudio.com